Shipping, Delivery & Returns Policy
Shipping & Dispatch
Pure Leven dispatches orders on the second working day after order confirmation. Dispatch is done on weekdays only. Orders are not dispatched on Sundays or public holidays.
We normally ship through India Post Speed Post for faster and prompt delivery, depending on service availability for the destination region.
Pure Leven is registered for India Post bulk delivery support and uses certified postal delivery services for order movement across India.
Delivery Timeline
Estimated delivery time is usually 4 to 7 days after dispatch. Actual delivery time can vary depending on the delivery region, India Post routing, local service conditions, weather, holidays, and operational delays.
Tracking & Delivery Attempts
Tracking details will be shared after dispatch wherever available. Customers should ensure that the phone number and address provided during checkout are correct and reachable.
If the customer is unreachable or unavailable during delivery attempts, the package may be kept at the local India Post office according to their delivery process. If the customer does not collect the package within the holding period and the package is returned, Pure Leven will not be responsible for non-delivery caused by customer unavailability.
Our Return Promise
We stand behind every product we ship. If you are not completely satisfied with your order — for any reason — we will accept your return without any questions.
This applies to:
- Packages that arrive damaged or tampered in transit
- Products with quality issues, incorrect items, or missing contents
- Products where you are simply not satisfied with the taste, aroma, or freshness
Contact us within 30 days of delivery and we will arrange a replacement or full refund — whichever you prefer. No interrogation, no back and forth.
How to Raise a Return
Reach out via WhatsApp or our contact page with your order number and a brief description of the issue. For damaged or defective products, a photo helps us process your request faster — but even without one, we will take your word for it.
We will confirm the return or replacement within 1 business day.
Damaged, Missing, or Courier-Lost Orders
If a package is damaged in transit, lost, or missed due to the courier or postal partner, Pure Leven will replace or refund the order after basic verification. Customers should contact support with the order number and tracking details.
Cases Not Covered
Returns are not accepted when delivery failed because the customer was unreachable, the address was incorrect or incomplete, the customer refused delivery, or the package was not collected from the local post office within the available holding period.
Support
For any shipping, delivery, or product concern, contact Pure Leven through the store contact page or WhatsApp at +91 884 826 5849. We aim to resolve all issues within 1 business day.
Frequently Asked Questions
How long does Pure Leven take to deliver?
Orders are dispatched on the second working day after confirmation. Delivery typically takes 4–7 days after dispatch via India Post Speed Post. Total time from order to delivery is usually 6–9 working days.
Does Pure Leven ship across India?
Yes. We ship to all states and union territories across India via India Post Speed Post.
How do I return a product?
Message us on WhatsApp at +91 884 826 5849 or reach us through the contact page with your order number. We accept returns within 30 days of delivery — no questions asked.
What if my order arrives damaged?
Contact us within 30 days with your order number and a photo of the damage. We will arrange a replacement or full refund within 1 business day.
Will I get a tracking number?
Yes. Tracking details via India Post are shared after dispatch wherever available.
Does Pure Leven charge for returns?
No return shipping charges. If you are not satisfied for any reason, we cover the process at no extra cost to you.
Can I cancel my order?
Orders can be cancelled before dispatch. Message us on WhatsApp as soon as possible after placing the order. Once dispatched, cancellation is not possible but you can return the product after delivery.
Which courier does Pure Leven use?
We primarily use India Post Speed Post, which offers reliable coverage across India including remote and rural areas.
